FREQUENTLY ASKED QUESTIONS
WHAT AGE IS IT FOR?
The puzzles in our games require logic, focus, and critical-thinking - and are best enjoyed by teens and adults. Younger people love our games and are very good at observation and searching - however, children under 12 will need adult support to solve the puzzles. It is a great opportunity for family teamwork, as everyone has to work together.
**There must be at least one adult in any group containing ANYONE under the age of 12.**
We offer a reduced rate for children ages 5-11 who are attending along with their families, which must include at least 2 adults. This price is not applicable to groups of children who are the primary players. Groups of children (birthdays, etc) need to each purchase a "Player Ticket".
We allow children from the age of 5 & up, as part of their family group. Our rooms are not safe for the curious hands of children under the age of 5 and, for this reason, children under 5 are not permitted unless they are kept seated in a buggy, body-carrier, or parent's arms AT ALL TIMES.
IS IT SAFE?
Yes, you are completely safe. You will not actually be locked in the room, you can open the door at any time for safety. You will be monitored by staff at all times when in the game. There are no "jump-scares" or actors in the rooms.
HOW MANY PEOPLE CAN WE BRING?
You will need a minimum of 2 people to play. Each room will take a MAXIMUM of 6 people (including children). If your group is large than 6 people, you will have to split up and book 2 rooms.
CAN I CANCEL OR CHANGE MY BOOKING?
You can cancel or reschedule your booking up to 24 hours of your scheduled start time. Bookings cannot be changed or cancelled within 24 hours of your scheduled start time.
HOW LONG DOES THE GAME TAKE?
You have a 60 time limit to complete the game. Please arrive 5-10 minutes before your game time so we can explain the rules before it starts.
WHAT IF WE ARRIVE LATE?
You have booked an experience with a specific start and end time. If you arrive late, you will be missing part of your 60 minute game time! We ask everyone to arrive 5-10 minutes BEFORE their game start-time to allow time for their pre-game introduction, toilets, etc. We can only have one group at a time in our reception area for pre-game introductions, so please arrive ON TIME to ensure no cross-over between groups.
DO YOU HAVE PARKING?
Yes, we have a free car-park.
IS THIS WHEELCHAIR ACCESSIBLE?
Yes, we are entirely on the ground floor.
Consuming alcohol before you enter the Escape Rooms is totally counter-productive. You need your wits about you to have any chance of success! But seriously, we are a strictly non-alcohol, non-substance venue. Anyone displaying signs of drunkenness will be asked to leave and their booking will not be refunded. Please save the party for after the game!
ARE YOU CONNECTED TO ANY OTHER ESCAPE ROOM COMPANY?
No, we are not a franchise or a chain. We are a small family business.